UOA: 20 Years of First Class Support
Universal Office Automation was established in 1989 and has grown to become a truly vibrant and successful independent telecommunications service provider. Our existence is focused upon the growing demands for innovative telecommunications products, backed by dependable maintenance and support. These come together to address our clients’ business needs, providing sustainable business benefits that exceed expectations time and time again. With an outstanding portfolio of products and services we continue to deliver award-winning projects.
The right mix of technology however is only half the story for Universal.
The systems that we supply only come to life for our customers because we have the right people in place to listen and to understand their needs; how they wish to use technology to change how their business works and so transform the flexibility and professionalism of their users.
It is this mix of people that Universal relies upon to carry forward our ethos of Customers First. Other companies may make the claim but we insist upon it – our incredibly high customer retention rate and catalogue of glowing recommendations give us the confidence to back up this claim.
Terry Hunt, MD of Universal comments...
"The success of Universal is built upon two pillars of equal importance.
Firstly, we recruit quality people and then we treat them properly, as well as providing excellent ongoing training. As a consequence we have a highly motivated team and an unusually high level of long-term employees – 60% of our staff have been with the company for over 10 years.
This enables us to deliver the second pillar of our success – an outstanding level of service to our customer base.
The company ethos is simple – deliver service beyond expectations and customers will remain loyal. This has worked well for the last 20 years and I am sure it will continue to work well for the next 20 years – and for the 20 years beyond that.”
