From affordable entry-level phones to products that deliver advanced applications to the desktop, Universal offers a broad range of analog, digital, and IP phones, consoles, conference units and peripherals.

Leveraging over 20 years of industry expertise, Universal has access to a complete range of communications platforms designed to meet the needs of any business and provide the tools to improve productivity and efficiency for a tangible return on investment.

Management and reporting solutions afford today’s businesses maximum control over their network resources and can help support buisness strategies through easy-to-use central administration and reporting systems.

Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging voicemail, email, SMS Fax.

UC is not a single product, but a set of products that provide a consistent unified user interface and user experience across multiple devices and media types.

Universal offer a variety of robust messaging solutions providing companies of all sizes with feature-rich capabilities to manage their voice, email and fax messages in innovative and cost-effective ways that drive business productivity and efficiency.

Workforce mobility is an essential component of today’s enterprise.  Universal can provide businesses with the best of breed wireless IP telephones to extend the reach of their communications network, improve customer service and enhance overall team effectiveness.

Conferencing solutions provide ways to help your business become more efficient, more productive and ultimately more profitable.

Collaboration Solutions from Universal can deliver a whole new experience in conferencing. Connecting remote participants in a real-time collaborative environment can rival what is readily achieved through face-to-face communications.

Through Universal, not only can business people meet “in person” with others hundreds or thousands of miles away, they can share and collectively edit documents, presentations, files and more.

Customer Interaction Solutions help businesses meet and exceed the service level expectations of their customers, while enhancing employee productivity and controlling operational costs.

Whether you have a large, virtual contact center with multiple sites, or are simply looking for a more efficient way of sharing calls amongst a team, Universal can offer the solutions you need to manage and grow your business. 

Universal's portfolio offers organisations of all sizes highly scalable and resilient solutions giving remote and mobile workers seamless access to the voice and data capabilities of their office - wherever they are.

Users can benefit from a single phone number and a single voice mailbox while enjoying access to their day to day business services.

Universal can provide Contact Center solutions which can meet the advanced requirements of small, single-site businesses, up to the needs of distributed, multi-site, virtual organistions.

Business Continuity ensures that critical operationall functions are sustained for an organsiation, for its customers and for its suppliers

Universal are trusted providers of services such as project management, system backups, change control, and help desks.

These combine to create continuity, recoverability and consistency for all businesses.