Call Recording
Call Recording Solutions
Call Recording solutions enhance your business by enabling you to deliver the best possible service to your customers.
By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. It can often help avoid disputes which could lead to time-consuming and costly litigation.
Call Recording works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
It also helps meet the regulatory requirements defined by the FSA and by other regulatory bodies and is updated regularly to ensure that it continues to meet the latest regulations as and when they change.
Users can securely access call recordings, both locally and remotely, and review recordings that their security policy allows.
Call Recording systems are scalable for businesses and call centres of any size, as well as multiple sites, to deliver the maximum benefit at the most cost effective price.
Virtually all types of phone call can be recorded and Universal is ideally placed to advise, thanks to their relationships with a multitude of partners who specialise in Call Recording technology.
