Call Logging and Management
Call Management is one of the most effective business applications...
Call Management is a powerful reporting tool for single and multi-site companies who want to take advantage of affordable call logging and its asociated benefits. A full range of customisable reports can be made available for cost control, response management, traffic analysis, account code billing and much more.
The software for call management is designed to manage and improve the use of telecommunications throughout any business, creating a wide and flexible range of reports to show you exactly what is going on, in a format that is easy to understand and can be made to fit how your business operates.
By introducing call management, immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time being spent on those calls. Call Management can quickly provide visibility of line utilisation which can highlight further savings through termination of unused circuits, or by redeploying unused extensions and identifying and eliminating unnecessary and private calls.
You can increase customer satisfaction by ensuring that all calls are answered quickly and directed to the correct department first time. This is thanks to Call Management providing a window of key call processes and steps, made before a call reaches the correct destination.
Potential telephone fraud can be recognised early and huge expense avoided by adopting appropriate reporting methods - these will quickly alert you to any unusual telephone or trunk activity.
Call Management can also highlight the opportunity to increase business efficiency through the use of additional integrated software modules. Whether it’s recording calls, screen popping your contact database, or displaying vital call and business information on a wallboard, Universal has got it covered.
