Welcome
Universal Office Automation are a National supplier of IT, infrastructure and business telephone systems including multi-site solutions, call recording, voice over IP, Aastra Systems, Avaya and Mitel telephone systems and maintenance, Callview, data services and least call routing. We aim to help improve our clients business processes by implementing change, which improves service levels and efficiency while reducing cost.
Our strategy for providing these solutions is split into two components. The first of these is infrastructure and we provide Avaya Systems and Mitel telephone systems together with Alcatel lucent telephone systems Data Switches, WiFi Solutions and Cisco routers, to provide a complete infrastructure for our clients.
Industry Leading Business Telephone Solutions
With a focus on business telephone systems and the scalability to provide these systems to clients from the largest corporation to the smallest business, UOA is a specialist in the industry. With a ground up approach to their business telephone solutions, they provide infrastructure support as well as IT solutions for clients. With support of the best suppliers of telephony equipment, including Aastra, Alcatel-Lucent, Avaya and Mitel, UOA can create a plan for VOIP phone systems, data systems and customize features such as call view and call recording for clients with ease. The goal of UOA is to make businesses work better with effective technology implementation.
UOA can scale a business telephone solution to any business because of years of experience in the industry. Factors that are considered when developing a plan for a business include goals for the company, company size and how mobile the company's infrastructure needs to be.
UOA uses the best brands of telephone equipment and handles all follow up including maintenance and installation to ensure the business telephone systems are functioning properly and using the latest software versions.
UOA works directly with Mitel, Alcatel-Lucent and Avaya hardware providers:
| Alcatel-Lucent | Mitel | Avaya |
Alcatel-Lucent is an industry leader in many telecommunication fields including mobile telephony, fixed, IP and Optic based technology. They are a global leader and one of the largest suppliers of business telephone systems. Alcatel-Lucent owns Bell Labs, renewed for developing the newest technologies so they are also a leader in developing the next generation of telephone equipment technologies. With offices or distribution networks setup in over 100 countries, Alcatel-Lucent is able to provide communication solutions to global conglomerates or small start ups in less developed nations. While large, the Alcatel-Lucent structure is designed to be adaptable to an ever changing market for business telephone solutions and knows that to be successful; they must always be on the forefront of technology. The goal of Alcatel-Lucent business telephone solutions is to make modernizing any business telephone system easier. This ability to stay current with technology keeps any business working at full capacity and makes internal and external communications easier and more effective. Furthermore, modernized telephone systems allow any company's employees the ability to better serve their client's needs whether they are in the office or half a world away. | Mitel is another class-leading and worldwide provider of communication technologies, including telecommunication and collaboration solutions. Mitel delivers solutions to companies large and small that are robust in nature and designed to be easily scalable. This simple approach creates a product that is infinitely flexible all while keeping costs down and resource usage low as well. With business phone systems that add features like collaboration ability to any phone, their product range is class leading. The Mitel approach to business phone systems is a scalable design that allows a company an affordable product up front that can be scaled to meet the needs of the business, regardless of how large it grows. Mitel products can be purchased in more than 90 countries and Mitel works with more than 1500 authorized resellers around the globe. Both Mitel and Alcatel-Lucent focus on VOIP phone solutions for businesses. VOIP phone technology helps take advantage of the power of the internet to allow a business easily installed robust communication solutions that are cheaper up front and easier to maintain than traditional systems. On top of simple telephone access, many VOIP phones can handle video and conference call abilities as well making them a leap from any existing phone system. These systems are becoming the rule rather than the exception for business phones because they offer lower costs and more features than what could be had in the past. Best of all, these systems harness the power of the internet and associated technologies in a way that give small businesses all of the telecommunication advantages that used to be reserved for larger corporations. | Avaya has almost 3500 research and development team members and employs almost 20,000 people in total around the world. With 5100 patents to their credit, and another 10,000 innovations licensed to other companies, Avaya is an industry leader in telephone technology. They are especially known for their Unified Communications systems, Contact Centre technologies, Enterprise Messaging servers and Audio Conference technologies. They are also a world leader in maintenance services for corporate clients around the globe. |
Prevention of Toll Fraud
There has always been a global issue in relation to "Toll Fraud" and this become more apparent recently with the advances in sophisticated software technology used by the criminal networks.
It is important that you review your security arrangements on your telephony equipment to minimise the danger of exposure to such crimes. The criminals are usually based outside of the UK, which makes it extremely difficult0 for law enforcement agencies to prosecute successfully.This also means that the possibilities of a successful insurance claim related to these potential losses is almost impossible,so liability for fraudulent calls ultimately reside with you - the end user!
Universal have issued a guidance document which can be found by clicking on the document image on the right. We urge all of our customers to take the time to review these recommendations and to contact us if further information or assistance is needed.
To download our recommendations on Toll Fraud Management,
click here
Mitel Recognises Universal as a "Top Performing Channel"
Once again, Universal have been recognised by communications giant Mitel as their second largest reseller to the SME market in the UK. Don Smith, CEO of Mitel awarded its top performing channels at its Directors' Briefing at the Mayfair Hotel in London. "It has been an exciting year so far and we continue to build momentum with our award winning unified communications portfolio. Mobility and virtualisaton are a real focus for us and Universal have demonstrated how to harness opportunities in the market with Mitel's solutions," said Graham Bevington, managing director EMEA, Mitel.
Universal Expand on Unified Communications
Universal hosted a hugely successful seminar for a selection of some of their more forward thinking customer base at Mitel's London city office. Emphasising the strength of their partnership with Mitel, we were delighted to present to our customers the very latest Mitel technologies and highlight business benefits that can be achieved by deploying them.
Universal customers were showcased products and applications that would extend their voice and data capabilities to deliver collaboration with their fellow employees, clients, and suppliers irrespective of location. Special attention was also placed on the need for organisations to deliver flexible working and business continuity.
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Aspen Healthcare look to Universal to integrate Avaya Communication Manager
Aspen Healthcare is the owner and operator of three highly regarded private acute hospitals and one outpatient Oncology Clinic, in London and the Home Counties. Here they provide medical services ranging from health screening, outpatient clinics and cosmetic surgery to specialised cancer treatments and post-operative nursing care.
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Universal Service Agreement for The Imperial War Museum
The Imperial War Museum, the multi-branch national museum of war and wartime life has just agreed a service contract that will see Universal Group maintain communications systems at all six of its sites. Andrew Lee - Telecommunications Manager for the Imperial War Museum said, "Historically Universal has looked after our communications system on HMS Belfast but, following a tender process they also supplied and maintain systems at our Duxford Aviation Museum near Cambridge. (More...)
Global Cost Saving for Speakerbus
Hoddesdon based Speakerbus is a unique company operating within the communications industry.
Established in 1984, Speakerbus has built a solid reputation for supplying the world's leading financial organisations, government and defence sectors with global voice and video communication solutions.
Network Services Manager Gary Archer, "Speakerbus is a specialist in Trader Voice, Push To Talk/Push To Video and Netted Voice solutions. We have developed sophisticated products, which provide a broad range of voice and video communication application capabilities, ranging from servicing trading floors located in disparate geographical regions with several thousand positions to mission critical solutions for command and control centres, based thousands of miles away from their troops in remote theatres of operation." (More...)
London Science Museum bids farewell to the past
Glenn Benson is Site Manager for the London Science Museum, at Blythe House and describes the situation at the museum and why changes had to be made to their telephony system.
"The building that we occupy dates back to the 1890's and used to be part of the Post Office Savings Bank. They employed thousands of people here at one time but moved out in 1977 when the site was leased out to Euston Films who made The Sweeney, Minder and the New Avengers TV programs. The Science Museum moved here in April 1984 and took over the then new, 'swanky' BT Monarch 120B PBX system which stayed in continual use until the summer of 2008.
It served us very well but in the last couple of years it increasingly became faulty. So few engineers were still around who understood the system and equally few spare parts were available that it was difficult to get repairs completed or services performed. (More...)
Universal are amongst Mitel's Top Performers!
Leading communications vendor Mitel recently hosted over 240 of its top channel partners from Europe, the Middle East and Africa at its '2008 EMEA Channel Partner Forum' in Prague, an event which saw Universal Group once again win a key award.
"This year's forum was a phenomenal success, our best attended yet," commented Graham Bevington, EMEA VP and Managing Director, of Mitel. "Mitel is number one in the UK market for SME IP Telephony solutions with organisations with less than 100 users and a strong number two in the total market for IP Telephony solutions for organisations of all sizes."
Chairman Sir Terry Matthews closed the conference with the Order of Merit awards ceremony, honouring the top channel partners within EMEA.
Universal Group were awarded a Leadership in Innovation Award, recognising Universal's continuing commitment to innovation. A Mitel solution was provided for the award-winning design practice, Swanke Hayden Connell Architects (SHCA), based in London but with projects extending throughout the US, Europe, Asia, the Middle East and Africa. (More...)
A Moving Experience for Henmans LLP
Oxford based Henmans has a strong reputation for heavyweight legal expertise. They handle commercial and personal matters for a wide range of clients both nationally and internationally. They also act for a large number of third sector organisations and believe that the best advisers are those who thoroughly understand the concerns of the client.
The firm has undergone steady expansion in recent years and continues to grow, based on an ongoing five year plan for change.
In 2006 this forward thinking approach led Henmans to consolidate their Woodstock and Oxford offices into new premises at Oxford Business Park. The project was managed by the Head of Facilities, Liz Turnbull and the Head of Information Management and Technology, Dr Colin Paice. Their objectives were well defined: to drive down cost, to make business communications more flexible, to be more future proof, and to represent a modern legal firm by exploiting technology in a new office environment. (More...)
For Dawsons, People Matter More
Dawsons is a firm of Solicitors with a solid reputation for high professional standards that stems from 300 years of legal practice. From those traditional roots they have become a thriving international business, meeting the demands of a wide range of clients. They pride themselves on providing a personal, partner-led service through an intellectual and practical approach to each client's needs. As such they put great measure on choosing suppliers and business partners who reflect those same key values.
Jeremy Ward, Chief Executive at Dawsons described their situation. "Our business had been reliant on an old telephone system for over 15 years. Not only was it becoming increasingly unreliable but it was clear that functionally it would not meet the demands of a modern legal business. We were also experiencing poor levels of service from our existing supplier and thus felt a top-down review of our strategy was required.
"We talked to some ten telephone system providers with Universal Office Automation being the only team to demonstrate a real understanding of our business requirements and issues."(More...)
Howard Kennedy and Universal
Howard Kennedy is a leading law firm located in the heart of London's West End. They are committed to providing clients with practical, commercial advice and assisting them in achieving their objectives through proactive and well-managed legal services.
Their significant international capability sees them supporting clients in Central and Eastern Europe as well as managing substantial projects in Turkey, Croatia, Bulgaria and the Czech Republic. They are also rapidly building a strong reputation in emerging markets, such as the People's Republic of China and India.
With significant contacts in Israel and Pakistan in particular, telecommunications network service management poses frequent challenges for Howard Kennedy's Technical Development Manager, Matt Sutton. (More...)
Bristows take Training to a new level
With over 170 years of experience, London based Bristows has leading clients spanning many business sectors. The firm offers a wide spectrum of legal expertise, both contentious and non-contentious.
The Bristows name is synonymous with a rigorous intellectual approach to the law and a practical understanding of the ever-changing demands of business. Without a reliable communication system those standards become very difficult to live up to and so continuity of service during times of change is paramount.
Robust communication is a cornerstone of all things legal and the responsibility for maintaining Bristows' ongoing level of service lies with Facilities Manager Jason Sillett. (More...)